All-in-one Greens Drink

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FAQs & Help

Get all your open questions answered: We understand that choosing a new supplement solution is challenging at times. Therefore, we hope to support you in forming your best decision with full transparency and our extensive help section.

Product & ingredients

How is the green color of BIOGENA ONE created?

BIOGENA ONE contains no artificial colorants. The green color is 100% natural, derived from the botanicals and algae it contains.

How do I know if ONE is right for me?

If you’re struggling with eating enough fruits and vegetables every day to get your vitamins, minerals and the like, food supplements can help to close the gap.

BIOGENA ONE was developed for adults of all ages and their basic demand of nutrients.

BIOGENA ONE is not suitable for children and adolescents under 14 years, pregnant or breastfeeding women.

How long does it take to see benefits?

How ONE impacts you, depends on different aspects such as your general health, your nutrition habits, sleep routine, stress, physical activities and also genetics.

Some people who take ONE regularly for a few days reported already perceived benefits, while for others it took some weeks or few months.

As a rule, you should use the product for at least 3 to 4 weeks to feel an effect. But other factors such as general health, eating habits, sleep routine, stress, physical activity, genetics and your own lifestyle are also individual conditions that can determine how you perceive the effects of BIOGENA ONE.

How does BIOGENA ONE taste?

BIOGENA ONE combines the power of 99 high-quality ingredients, including all 13 vitamins, 11 minerals and trace elements, 49 selected botanicals, 3 amino acids, 10 lacto- and bifidobacterial strains, 4 carotenoids, 2 medicinal mushrooms and algae, and 5 other substances, including ubiquinol, trans-resveratrol, quercetin, taurine, and beta-glucans. In addition to all these, BIOGENA ONE offers the refreshing taste of apple and kiwi, supplemented with cucumber and a slightly invigorating twist of wasabi leaf powder. This exclusive wasabi leaf powder comes from an indoor farming factory in Pannonia. It is grown with 100% renewable energy and without pesticides, providing a clean and intense flavor. Polyphenols in BIOGENA ONE come from grapes, grape seeds, pomegranate, olive leaf, blueberries, black currants, and citrus fruits. It includes the polyphenol trans-resveratrol, which is naturally present in red wine, as well as quercetin, often referred to as the “King of Flavonoids.” Other ingredients include glucoraphanin from broccoli, the carotenoids astaxanthin, zeaxanthin, lutein, and lycopene, the amino acids L-glutamine, L-lysine, and glycine, the amino acid derivative taurine, the algae spirulina and chlorella, the medicinal mushrooms reishi and cordyceps, and the coenzyme Q10 in its immediately available, active form ubiquinol (KANEKA Ubiquinol™). With this powerful combination of ingredients, BIOGENA ONE offers a wide range of essential nutrients and benefits for a healthy diet and active lifestyle.

Does a serving of BIOGENA ONE fully cover my daily need for micronutrients, such as magnesium?

The daily requirement for micronutrients, including magnesium, can vary individually. Factors such as genetic aspects, age, sex, general health, physical activity, stress levels, and the quality of your diet all play important roles. In particular, your need for magnesium can also change depending on your lifestyle. For instance, athletes, pregnant women, older people, or people with certain chronic diseases may need more magnesium than others.

To determine your exact requirement for micronutrients, we recommend that you have a full blood analysis done. This comprehensive test can help identify existing deficiencies and create a tailored dietary or supplement plan. BIOGENA ONE supports your daily dietary plan by providing a range of valuable micronutrients in a convenient form. It should be considered part of a balanced, nutrient-rich dietary strategy. However, individual needs for nutrients such as iron, magnesium, or calcium can be higher and might need to be taken in additional amounts. This is the case with most multivitamin preparations.

How stable is the Vitamin C and other substances contained in BIOGENA ONE?

Vitamin C is an antioxidant, meaning it prevents oxidation. Under airtight conditions, like in the sealed sticks of BIOGENA ONE, it is very stable – as are the other substances.

Can I consume BIOGENA ONE when I have a food allergy?

If you have an allergy or intolerance to any of the ingredients contained, we advise against consuming the product. Alternatively, we recommend our Multispectrum 24/7®. It provides a sensible basic supply of the entire vitamin spectrum, essential trace elements, and valuable plant substances. The comprehensive combination of 27 nutrients is the ideal vitamin and mineral supplement – especially when there’s an increased need.

Is it possible that I react to certain ingredients in BIOGENA ONE?

BIOGENA ONE has excellent tolerability – the intake is also possible with a histamine intolerance. Because the content of fructose, sorbitol and similar sugars is very low, BIOGENA ONE is even compatible with a weak intolerance to these substances. In case of an allergy or strong intolerance to any of the ingredients, BIOGENA ONE is unsuitable for intake. In case of doubt, always consult your doctor.

How are the “apple” and “kiwi” flavors added to BIOGENA ONE? Are they heated during the process?

The apple and kiwi powder are heated during the manufacturing process – but not during the process of adding it to BIOGENA ONE. The powders are only mixed in. Unfortunately, we do not know how high the heating temperature is during the manufacturing process. Therefore, we do not have any further information about the apple and kiwi allergens that decompose when heated. The only option would be to test BIOGENA ONE individually in very small quantities first – if you do not tolerate it, you can also send the product back.

Application of the product

How is the green color of BIOGENA ONE created?

BIOGENA ONE contains no artificial colorants. The green color is 100% natural, derived from the botanicals and algae it contains.

How do I know if ONE is right for me?

If you’re struggling with eating enough fruits and vegetables every day to get your vitamins, minerals and the like, food supplements can help to close the gap.

BIOGENA ONE was developed for adults of all ages and their basic demand of nutrients.

BIOGENA ONE is not suitable for children and adolescents under 14 years, pregnant or breastfeeding women.

How long does it take to see benefits?

How ONE impacts you, depends on different aspects such as your general health, your nutrition habits, sleep routine, stress, physical activities and also genetics.

Some people who take ONE regularly for a few days reported already perceived benefits, while for others it took some weeks or few months.

As a rule, you should use the product for at least 3 to 4 weeks to feel an effect. But other factors such as general health, eating habits, sleep routine, stress, physical activity, genetics and your own lifestyle are also individual conditions that can determine how you perceive the effects of BIOGENA ONE.

How does BIOGENA ONE taste?

BIOGENA ONE combines the power of 99 high-quality ingredients, including all 13 vitamins, 11 minerals and trace elements, 49 selected botanicals, 3 amino acids, 10 lacto- and bifidobacterial strains, 4 carotenoids, 2 medicinal mushrooms and algae, and 5 other substances, including ubiquinol, trans-resveratrol, quercetin, taurine, and beta-glucans. In addition to all these, BIOGENA ONE offers the refreshing taste of apple and kiwi, supplemented with cucumber and a slightly invigorating twist of wasabi leaf powder. This exclusive wasabi leaf powder comes from an indoor farming factory in Pannonia. It is grown with 100% renewable energy and without pesticides, providing a clean and intense flavor. Polyphenols in BIOGENA ONE come from grapes, grape seeds, pomegranate, olive leaf, blueberries, black currants, and citrus fruits. It includes the polyphenol trans-resveratrol, which is naturally present in red wine, as well as quercetin, often referred to as the “King of Flavonoids.” Other ingredients include glucoraphanin from broccoli, the carotenoids astaxanthin, zeaxanthin, lutein, and lycopene, the amino acids L-glutamine, L-lysine, and glycine, the amino acid derivative taurine, the algae spirulina and chlorella, the medicinal mushrooms reishi and cordyceps, and the coenzyme Q10 in its immediately available, active form ubiquinol (KANEKA Ubiquinol™). With this powerful combination of ingredients, BIOGENA ONE offers a wide range of essential nutrients and benefits for a healthy diet and active lifestyle.

Does a serving of BIOGENA ONE fully cover my daily need for micronutrients, such as magnesium?

The daily requirement for micronutrients, including magnesium, can vary individually. Factors such as genetic aspects, age, sex, general health, physical activity, stress levels, and the quality of your diet all play important roles. In particular, your need for magnesium can also change depending on your lifestyle. For instance, athletes, pregnant women, older people, or people with certain chronic diseases may need more magnesium than others.

To determine your exact requirement for micronutrients, we recommend that you have a full blood analysis done. This comprehensive test can help identify existing deficiencies and create a tailored dietary or supplement plan. BIOGENA ONE supports your daily dietary plan by providing a range of valuable micronutrients in a convenient form. It should be considered part of a balanced, nutrient-rich dietary strategy. However, individual needs for nutrients such as iron, magnesium, or calcium can be higher and might need to be taken in additional amounts. This is the case with most multivitamin preparations.

How stable is the Vitamin C and other substances contained in BIOGENA ONE?

Vitamin C is an antioxidant, meaning it prevents oxidation. Under airtight conditions, like in the sealed sticks of BIOGENA ONE, it is very stable – as are the other substances.

Can I consume BIOGENA ONE when I have a food allergy?

If you have an allergy or intolerance to any of the ingredients contained, we advise against consuming the product. Alternatively, we recommend our Multispectrum 24/7®. It provides a sensible basic supply of the entire vitamin spectrum, essential trace elements, and valuable plant substances. The comprehensive combination of 27 nutrients is the ideal vitamin and mineral supplement – especially when there’s an increased need.

Is it possible that I react to certain ingredients in BIOGENA ONE?

BIOGENA ONE has excellent tolerability – the intake is also possible with a histamine intolerance. Because the content of fructose, sorbitol and similar sugars is very low, BIOGENA ONE is even compatible with a weak intolerance to these substances. In case of an allergy or strong intolerance to any of the ingredients, BIOGENA ONE is unsuitable for intake. In case of doubt, always consult your doctor.

How are the “apple” and “kiwi” flavors added to BIOGENA ONE? Are they heated during the process?

The apple and kiwi powder are heated during the manufacturing process – but not during the process of adding it to BIOGENA ONE. The powders are only mixed in. Unfortunately, we do not know how high the heating temperature is during the manufacturing process. Therefore, we do not have any further information about the apple and kiwi allergens that decompose when heated. The only option would be to test BIOGENA ONE individually in very small quantities first – if you do not tolerate it, you can also send the product back.

My shipment

How fast is delivery in the US?
We ship from our warehouse in Florida, so depending on your location it can take 3-5 business days.
What are the shipping fees?

Shipping fees depend on your location and are calculated in the basket during the check-out.

My shipment seems lost - what to do?

Please be so kind to contact our customer care (address in the footer) so we can work on a fast resolution.

My customer account

Can I use my Biogena USA Login?

Unfortunately you can not use your biogena-usa.com login here at the moment.

However, we are working on this solution for the future.

How can I log into my account?

Please click on the account icon on the top right and enter your email address. You will receive a verification code via mail to login. No password required!

My subscription

How can I pause my subscription?

If you’re within your minimum subscription term, you can not pause or cancel on your own. Please get in touch with our customer care.

After your minimum subscription term, you can log in and edit your subscription.

What are the shipping fees?

Shipping fees depend on your location and are calculated in the basket during the check-out.

How can I cancel my susbcription?

If you’re within your minimum subscription term, you can not pause or cancel on your own. Please get in touch with our customer care.

After your minimum subscription term, you can log in and edit your subscription.

Our story

Our story

Learn more about Biogena, our story and the principal of pure-substances in our products.
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FAQs & Help

FAQs & Help

Get all your open questions answered and make ONE your best purchase decision.
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Better You Habits

Better You Habits

Together with ONE, we support you in anchoring good habits in your every day life.
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